Customer Testimonials
Repair bill changed by over $350 verses the estimate. Won’t be going back for service
Donald was awesome to work with. Everyone was welcoming,,easy to work with the price was fare.
Very good customer service! My first time there and I was always kept in the loop of what the status of my vehicle was in. The estimated time was spot on! The service members were courteous and professional, and the waiting area was super clean and accommodating. Great first experience!
Service was great Mr. Paul kept me updated with my vehicle, and even provided my with car rental, which I needed due to have a Job Conference which I couldn't missed.
I received exceptional customer service. I was kept informed of the progress of work performed on my vehicle. I purchased a cargo mat for my vehicle at the parts department and when I was signing the paperwork, someone installed mat in my vehicle. Much better service than I received on my former Honda vehicle. I'm happy I purchased my vehicle at this dealership.
Excellent customer service like always, and wait times. Very efficient and in detail of the services provided.
Friendly and knowledgeable staff. Clean waiting area. I needed a tire rotation and oil change on my 2026 Hyundai Palisade Hybrid. Took the car to service within 10 minutes. Car was clean when I picked it up.
Great customer service, not that long of a wait, and continuous updates on my vehicle made this a great experience!
My experience has been nothing short of exceptional. From the moment I reached out for assistance, the professionalism and attentiveness of the team truly stood out. They were quick to respond to my inquiries and provided thorough explanations every step of the way.
The quality of service exceeded my expectations, and it was clear that customer satisfaction is their top priority. Not only did they resolve my issues efficiently, but they also went the extra mile to ensure I felt valued and supported. I couldn't have asked for a better experience and wholeheartedly recommend them to anyone in need ... Read More DealerRater - Oct 29, 2026
Amazing survice all the way around .Everyone is so friendly and so willing to help on anything . Just a wonderful staff well and cars . I love my car .highly recommended
The service that I received yesterday was excellent. Szymon takes very good care of his customers. He is knowledgeable, polite and thorough. When he realized that it was going to take much longer(2 hrs.!), he arranged for an Uber to take me home and pick me up when the service was completed. So grateful.
They were all very friendly and knowledgeable kept me updated about my prices, and where my car was in the repair service
Excellent customer service. They were very effecient and curtious. Made sure i understood everything that was going on and did not try to sell me other services. Will be back.
Kari and the team delivered! top notch as always. I actually delayed getting my KIA service until I knew Kari was available. Will continue to work with Greenway Kia for their location and services. Promote her thanks! Justin Gold
Kari was super helpful and the service was completed quickly. Had a great experience here.
The service was quick and everyone was very helpful. They didn't have time to get to every issue I had but they explained how best to proceed with getting those addressed. Only issue was they said they would wash the car but that didn't happen but I don't really care about that.
Great employees, great service. Got a great deal on sevice for my car. Will definitely return.
Great employees, great service. Got a great deal on sevice for my car. Will definitely return.
Kari and Team Greenway was fantastic! They were top notch and they alway take care of my Telluride. Kudos to Team Greenway!
Kudos to Kari and Team Greenway! Top notch service and they always make sure my Telluride is taken care of. Kudos to Greenway!
This was the most God-awful service yet. The first dealer denied my warranty and then they (Kia) did an extended warranty on their scrappy sunroof parts and then want to deny me that AFTER MAKING me pay $200 for them to say "we had to rip your seal up and you have to pay fornus to fix it"
Team started the work with Corporate right away even though they couldn't work on it for a couple of days. This saved great time in resolving my issue. Good communication throughout.
I had very good experience with the kia greenway at the avenues dealership Jacksonville Florida.
They've taken good care of my '25 Carnival thus far. Quick turnaround on a battery issue as well!
Quick and easy, called ahead to see if they have stock and if they'd be able to change my tire the same day, they did!
On line scheduling was effective and easy to navigate. My oil change service was great from the beginning to end.
Excellent service, on time delivery of my maintenance need. A great surprise was that Paul identified needed warranty work that I would have missed and got it ordered for me. And this is the norm for this dealership.
Service was handled under warranty, and everything was handled quickly, and then I even stayed to get an alignment done and they did it in half the time expected. The service writer, Paul, is very friendly and knowledgeable it made the whole process easy
Good service especially from Youssef Rhayem. Thank you Yousef for your knowledge and straight forward the buying process.
Great experience at the Kia dealership! I came in for an oil change and tire rotation, and everything was handled quickly and professionally. The staff was friendly, courteous, and made the whole process easy. I really appreciate the good service and attention to detail. I’ll definitely be coming back for my future service needs. Highly recommend!
Everyone was friendly and helpful, and the service was completed in a timely manner. Thank you for making the experience so easy and pleasant!
Everything went smoothly and Tom was an exceptional salesperson straight forward and followed through on everything promised.
Great service. The service shop did not try to upsell me. Everything completed in about an hour.
Very easy to deal with. No haggle and very honest people. I will be back to purchase another one in the future
Close to my house,the people there are friendly and is easy to make an appointment
My service advisor was very helpful, and professional answered all my questions with simple answers that I could understand, appreciated his hospitality, and his courtesy. Simon is a good addition to your organization.
Hands down the best place in town!! The people are kind, understanding, and go above and beyond to make the process as painless and easy as possible. I highly recommend going to see these guys, especially Kelton Powell. I went in today hopeless, overwhelmed, and completely devastated with what I had going on with my old car. I just knew I was completely out of luck and was in a freaked out state of mind. He immediately comforted me, let me know everything was going to be okay, and got straight to work helping fix a situation he didn’t ... Read More DealerRater - Sep 19, 2026
Excellent intake, had to order the part, went the following week to have the vehicle fixed. Went well
Wonderful service advisor and very quick to respond to text to get appt. Thank uou
Purchased vehicle on August 13 sales was great. We traded in 24 seltos for 27 seltos. In finance we were told within 4-6 weeks would get refund check for gap for 500.00 well it’s been 5 weeks so I checked status with no help from anyone. So I called corporate store was told by cancellation there is no check coming it’s called a charge back to dealership. Very very dissapointed
Exceptional service at Greenway Kia. I’m always met at my appointment time and communication is excellent. I’ll be back!!
Clean friendly smiles : ran out of words. Quick service. No more words. Wow eliminate this
I had a great experience with the service at Greenway Kia! I recently purchased a Kia Telluride and it was my first time ever getting my car serviced at ANY Kia dealership. I highly recommend getting your vehicle serviced there because the staff there are professional and kind. Paul was my service agent and he made sure I got a shuttle back home and to the dealership after my service was complete!
Clean waiting area. Repairs took a little longer than expected. Wifi was not working the last times I visited. I could not work or use my tablet.
This was our first service visit with Greenway Kia at the Avenues. We had received a postcard from the dealership for a discounted oil and filter change price and decided to get that done early on our 2027 Telluride. Right from the beginning, the experience was very pleasant. A young lady graciously welcomed my wife and I and helped find our service manager, Joseph (Joe) Merturi. While Joe was writing up our service order, I noticed someone pop the hood on our car, which was still in the service line, and top off the windshield washer fluid. They were on it ... Read More DealerRater - Sep 9, 2026
Thank you for getting me and in and working on my car so fast and getting it fixed
Ashley did a great job as service advisor. Very courteous and easy to work with on the service.
I had a wonderful experience working with Szymon at Greenway Kia at the Avenues. He was kind, patient, and very helpful throughout the entire process. I never felt pressured, and he made everything easy and comfortable. I truly appreciate his excellent customer service. Thank you Szymon.
I just appreciate that everyone that I have came in contact with seems to be customer friendly. Always respectful.
Friendly attendant quick check in, kept me informed very knowledgeable, would go to again for service
The staff is always so friendly and informative. They go above and beyond every single time
The people here are pretty awesome. Told them what I wanted and they listened and got me what I wanted.
No fuss no muss. I showed up early for my appontment so I was there about 2 hours which I guess is fair.
Always a good experience with Ashley at Kia Avenues. One less thing I have to worry about.
good job and everyone was very friendly and very good at how much time it would take for service
Excellent service. Staff are professional and make you feel welcome. Service with a smile. No hesitation in returning for next service.
Alan, jay and the rest of the staff was amazing couldn’t be more happier with my new ride.
Great service professional hope the fluids were filled I will recommend to everyone and will be back for more service in the future
Always a positive experience with Szymon and all the other Associates at Greenway Kia! He alerted me to two additional issues with my vehicle, during the oil change, which I had them take care of. Thanks so much!
Great Job getting the car completed!! Thank You so much!! XXXX XXXXXX XXXX XXXXXX XXXXX XXXXX.
Taylor was very professional. She communicated service details every step of the way. She really helped to reduce my stress
Greeway Kia at the Avenues has shown the utmost professionalism! They are quick and determined to make each visit a pleasant experience. Thank you!
DO NOT BUY HERE!! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ) was a roof rack. We closed the deal and as of today 7/26 - still no roof rack or restitution. After several , and I mean several calls to the dealership , they said to come in to service and they would install the roof rack. I brought it in and half hour later they said it was ready . I go in and NO roof rack. Turns out this model ... Read More DealerRater - Jul 23, 2026
The place looks really nice. As soon as you get there, it feels like you’re home.
Dropped car off. Got a ride to work. I was kept informed at every step.
Jamarius Jackson (JJ) made my car-buying experience smooth and stress-free. He was knowledgeable, professional, and took the time to answer all of my questions without any pressure. He listened to what I was looking for and helped me find the right car at a great value. I really appreciated his honesty, patience, and excellent customer service throughout the entire process. If you're looking for a salesperson who truly cares about helping you, I highly recommend asking for Jamarius Jackson!
Great service and attention at Greenway Kia! Also provide a ride home while car was being serviced!
Overall, we had a mixed experience during the leasing process at Greenway KIA at the Avenues. Most of the negotiation was handled through text messages, which unfortunately led to some misunderstandings between different staff members. That said, we want to recognize Albennes for the excellent customer service he provided. He was friendly, professional, extremely helpful, and genuinely apologetic whenever issues came up. He did his best to address our concerns and made us feel valued throughout the process. Despite the communication challenges, we did leased the car, and we appreciate Albennes’ dedication to making the experience as smooth as possible.
Great service transparent and easy will recommend to everyone. Friendly staff. Will be back. Thank you
Start to finish, seamless. Jamarius listened to what are particular concerns were, addressed them with professionalism and efficiency. We could not have had a better experience. Thanks Jamarius!
JJ made the purchase of our Kia easy. We knew exactly what we wanted and he made it happen without a sales hassle. Informative and helpful.
Fast and efficient . Kept me informed. Of what was going on . Came and let me know in person I was ready to go.
Ashley went above and beyond. Kind, helpful and a pleasure to speak with. Excellent Customer Service!
I took my car to Greenway for its 1st service and Kari was super helpful and communicated with each step of the process. I will definitely request Kari next time I am due for service or have any other service needs for my car.
Greenway all the way the most darkway. Sir find yourself another business or find a better crew that treat people with respect the least. Not talking about lying and mistreating. Definitely not recommended. They don't even respect their own contract.
Easiest car buying experience… my son found something better to suit him and Ziad made the hour and half drive so I could sign paperwork… great customer service and easy process
It’s was a great pleasure for me to visit Kia. Great customer service and great people
Kari was kind, helpful and communicative. She did an amazing job helping with my service.
Szymon was great. Very helpful. I will always come there due to the customer service
This is not my first time buying at this dealership and it’s been years but I have always had a great experience and they are super helpful when it comes to trying to get where you want to be
I went for a tire rotation and when leaving the car was not drivable. I had to turn around in the parking lot. They didn’t secure a tire in the front and they broke off a lug nut and no one mentioned it to me until I noticed it!! I did not appreciate that
Staff is always friendly and helpful without being too pushy about any recommendations. Work was completed in a timely manner and I was informed of the current status every step of the way.
It was a fantastic place that made sure that I understood every step of my car being worked on.
Ashley was great amazing customer service. Definitely will be back she found me coupons for a bit of a discount so that's always a win lol
Everyone at Greenway Kia always goes above and beyond to find my family exactly what we are looking for! 3rd Kia just purchased from them! 10/10 would recommend!
They are the best dealer in Jacksonville! They answer the phone, call you back, communicate well and do great work.
I have always had a good experience at Greenway, typically have only dealt with Syzmon I believe for routine oil change drop off/pick up. This time I dropped off with Kari and she was very pleasant and kind even in the midst of a very busy atmosphere at drop off and pick up.
Super Dave and the staff addressed all of my car shopping needs timely and professionally. I plan to do business with them again and refer other customers to them. My car shopping experience with them was incredible.
If you are looking to buy a Kia, visit Greenway Kia at The Avenues, and ask for Grace.
From the moment Grace met us in the parking lot I had a great experience with Greenway Kia at The Avenues. From gathering our requirements, to locating our vehicle at a sister dealer, Grace was purely professional.
She walked us through the trade evaluation process, ensuring we received fair market value for the trade.
Moving on to the purchase process, Grace deftly explained every aspect of the process, leaving no detail out.
During delivery, She assisted in setting up Kia Connect, Android ... Read More DealerRater - Jun 15, 2026
The service appointment was on time, and the information provided was helpful. Kari is pleasant to work with.
Ashley does an outstanding job of getting people checked in and advising them on the services required to keep your car running smoothly. The service technicians always have the car ready by the time promised and they do outstanding work.
Good experience at Greenway, the mechanic did leave trash on the car floor when I picked up.
Ashley was great as always as well as all the other advisors. York cate of me same day without any hassle
The entire process was perfect! JJ, my salesman, was patient, knowledgeable, kind and never rushed me. He was amazing! Then Larry in the finance department was very knowledgeable and explained things until I and my son had no further questions. He was also very kind and patient. I am extremely happy with my experience in this dealership and would highly recommend it to anyone looking to purchase a vehicle.
Best Kia service center in Jacksonville. Friendly, knowledgeable, honest staff. Great communication, clean facility, and they are willing to provide rental vehicles when warranty service takes longer than expected.
OUTSTANDING SALESMEN AND STAFF THAT WORKED FOR ME IN PURCHASING A TRULY FINE NEW VEHICLE. THANKS
Sales Person, Dave, as well as the GM were very competent. Excellent service was also given by the Service Director, Joanne. I am glad that Greenway is close where I live.
I received an oil change and tire rotation. Everyone was friendly that I talked to. Paul was my service advisor. It took about 2 hours. They had a nice waiting room with coffee and water. They kept me informed about the process through text messages. My car got a wash too! I will be back again.
We had an easy car buying experience. Ray was a cheerful guy and very easy to work with.
No sticker in window, brake light on since left car is shutting off idle since left.
